Want to remove Dropbox but Dropbox failed to uninstall? This post will offer you some useful methods to help you fix “Dropbox failed to uninstall” on both Mac and Windows computer.
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Q: Unable to uninstall Dropbox. I’ve been running Dropbox on two computers and my Android phone. I’m finding that Dropbox is causing problems on my main laptop which uses Windows 7. In trying to uninstall I ran into an NSIS error message “error launching uninstall.” Can anyone tell me how to fix this? I can’t find anything about uninstalls.
—A user from Microsoft community
If you have the same problem as the user above that Dropbox failed to uninstall on your computer, don’t worry, the following methods will help you walk through this issue easily and quickly.
How to Fix “Dropbox Failed to Uninstall”
Here are some methods collected online you can have a try to fix the issue of “unable to uninstall Dropbox”. Hope one of them can help you address it in soon.
For Windows users:
Method 1: Reinstall and uninstall it again
1. Download the offline installer of our Dropbox app.
2. Double-click the downloaded file.
3. After the install completes, click the Dropbox icon in the system tray.
4. Click the gear icon.
5. Click Quit Dropbox.
6. Try to uninstall Dropbox again.
Method 2: Manually uninstall it
1. Open Windows File Explorer.
2. Copy and paste “%PROGRAMFILES(x86)%” into the address bar, then press Enter.
3. In “Program Files,” open the “Dropbox” folder, then open the “Client” folder.
4. In “Client,” you’ll see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller.
Method 3: Running the uninstaller as an Administrator.
1. Right-click DropboxUninstaller.exe.
2. Choose Run as Administrator.
3. Enter the computer administrator username and password when prompted.
4. Follow the steps in the uninstaller.
For Mac users:
Method 1: Uninstall Dropbox in Finder
1. Unlink your Mac from Dropbox account: Click the Dropbox icon in the menu bar > Preference > Account > Unlink the Dropbox.
2. Open Activity Monitor (search for it with Spotlight if you don’t know how to open it) > Force quit Dropbox.
3. Open Finder > Choose Applications in the sidebar > Drag and drop Dropbox to the Trash and then empty the trash.
4. Find Dropbox folder in your Mac and right click to move the folder to Trash
5. Press Shift + Command + G to open “Go to the folder” window. Type in /Library and enter to locate Library folder. Then, find the Dropbox Helper Tools folder and remove it.
After completing the steps above, you can uninstall Dropbox app from your Mac, but the leftover like application caches and logs will remain on your computer. If you want to delete them to free up space, you can make it with steps:
1. “Go to the Folder” window, type in ~/.dropbox and click return key.
2. Select all files in the folder and delete them.
Method 2: Uninstall Dropbox by Using MacClean
There is a professional app uninstaller for MacBook/iMac/Mac Mini called MacClean, which can help you uninstall unwanted Mac apps without effort. Besides, it also can help you remove app junk files like application caches, logs, or preference to free up the storage space on your Mac. It can quickly scan your Mac to locate the app and its leftover files, which allows you to remove any app you no longer need without completed steps.
The Bottom Line
Dropbox Download Failed Network Error Codes
That’s all for how to fix “Dropbox failed to uninstall”, hope above methods is helpful for you. If they work, let me know by leaving your comments. If you have a better solution, welcome to share with us in the comment section.
Product-related questions? Contact Our Support Team to Get Quick Solution >
'Cannot establish a secure connection'
All connections to the Dropbox service are done using a secure connection (SSL). If you get a 'Cannot establish a secure connection' error, check the following:
Is your system time incorrect?
Your computer will compare your system date to the expiration date of our SSL certificate. If your system time is stuck in the past or so far in the future that it’s outside of Dropbox's SSL certificate expiration date, a secure connection can’t be established.
To correct this, change your system time to the current date (either on your computer, your router, or both).
Note: System time is different than the date/time that appears in the taskbar (Windows) or menu bar (Mac) of your computer. Check the macOS or Windows help centers for more info.
Do you have a proxy or firewall blocking the Dropbox service?
- Dropbox uses standard internet ports (80 and 443) to transfer data. However, many firewalls and security software (such as antivirus programs) will proactively block unauthorized or unknown internet services. Add Dropbox to your proxy or firewall settings as an exception to connect to the Dropbox service.
- Known issues with ESET Endpoint Security Solutions: This product may conflict with Dropbox when SSL scanning is enabled. Possible workarounds are to exclude the Dropbox certificate within the 'Ask about non-visited sites' mode, as well as to exclude dropbox.exe from protocol filtering.
- Known issues with Kaspersky Endpoint Security 8: This product currently has a conflict with Dropbox that prevents users from connecting after the application is updated. The current workaround is to add an exclusion in Kaspersky to allow Dropbox to connect. The second option is to upgrade the application to the Kaspersky Endpoint Security 10 version. More information on Kaspersky's site.
- Known issues with HitmanPro (anti-malware): This product currently has a conflict with Dropbox that can block Dropbox sync operations. There are no known workarounds for this, however you can temporarily disable HitmanPro when you'd like to sync your Dropbox. Visit the HitmanPro website to learn more about the product, or to report false positives.
Are your default proxy settings incorrect?
Some external software programs will change your computer's default proxy settings when installed and may not alert you of this. Confirm that your proxy settings haven't changed and, if you don't use a proxy setting, select the option for 'No proxy.'
You can also use the Dropbox Preferences menu to set Proxy settings:
- Click the Network tab.
- Fill in your proxy settings under the section appropriately labeled Proxy Settings.
'Move Dropbox to supported location / Unsupported file system'
If you see a notification that you need to move the Dropbox folder to a supported location, or that you're trying to move Dropbox to an unsupported file system, you need to check that the location for the Dropbox folder has a supported file system. To ensure stability and a consistent experience, we rigorously test the compatibility and behavior of Dropbox with the most common filesystems. One of our requirements is that the Dropbox folder must be located on a filesystem that supports extended attributes.
If you see this notification, please move the Dropbox folder to a supported location.
How Do I Fix Download Failed Network Error
To check the file system of the location of the Dropbox folder, you can use the Disk Management tool (Windows) or the Disk Utility tool (Mac).